Helpdesk Pro – Joomla Helpdesk Plugin With Lifetime Update

Nested Categories

Create unlimited categories/sub-categories to categorize your support tickets.

•  Customers will select a category from categories dropdown while submitting support ticket.
•  Each category can (optional) have multiple managers. Managers will receive notification when ticket is submitted to the category and manage all tickets submitted to that category.
•  Each category can (option) have different custom fields to collect more information about the support request when ticket is submitted to that category if needed.

Easily Submit Ticket

Provide an easy way for customers to submit tickets to receive support from your company for the problem they are having.

•  As minimum, they need to select a category, enter ticket subject and message (describe the problem or why they need help).
•  If it is needed, you can create custom fields to collect more information about support requests. Custom fields can be different for each category.
•  Email notification will be sent to customers and admin/managers when ticket is submitted.
•  You can configure the system to allow public users to submit ticket without having to login.

Tickets Management

Manage, reply to support tickets both from frontend and backend of your site.

•  See list of support tickets, filter tickets by Category, Status, Priority, Staff, searching for tickets from certain customer (base on their name, username or email)
•  View the ticket, understand the problem, communicate with customers via the ticket until the support request completed. Add a comment and upload (optional) attachments each time you reply to the ticket.
•  Change Category, Status, Priority if needed. Close the ticket when the support request is done.

Create, Reply Tickets Via Email

Using System – Helpdesk Pro Reply Via Email plugin, tickets can easily be created and replied via email.

•  Support Tickets will be created automatically (to a pre-defined category) when someone sends email to the configured email.
•  Admin/Manager/Staff/Customers can reply to a ticket (add message, upload attachments) by replying to the received email directly from their mail client without having to login to the site, access to the ticket to response.