Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple departments and user roles based on your needs.
Main Features:
Mobile Friendly
Supported with PHP 8.2
Based on CodeIgniter 3
Bootstrap 5 (Main Website)
LTR/RTL Theme Layout
Easy Installation Using Wizard
2FA (via Email)
Dashboard and Statistics
Multiple Departments
Assign Multiple Users to Departments
Ticketing System
Guest Ticketing
Live Chatting (For Registered Users)
Tickets History
Tickets Feedbacks
Tickets Notes with File Attachment Support
Auto Close Tickets
Envato Purchase Code Verification For Tickets & Chats
Generate Reports (.pdf)
Email and Website Notifications
Knowledge Base
Only for Logged-in Users Content Option (Articles, FAQs)
Share Articles on Social Media
Helpful or Not Helpful Voting
FAQs Management
Announcements
Unlimited User Roles
Unlimited Staff Members
Canned Replies with Placeholders
Custom Fields (Tickets Creation Area)
Assign Tickets to Agents
Change Ticket Department
Change Ticket Priority
Change Chat Department
Option to Show all Tickets or only Assigned (Roles)
3 Colors for Public Pages
Generic User Login and Registration
Login with Username and Email Address
Social Login with Facebook, Google, and Twitter
Google reCaptcha
Secured Against XSS, SQL Injection, and CSRF
Timezone Adaptive According to Every User’s Setting
Add User from Admin Panel
Edit User, User Profile Settings
Users List and Search with Different Filters
Date and Time Formats
Password Strength Setting
Users Invite System
Email Verification for Registration
Send Email to Registered User
Email Templates
Backup Options
Cookie Consent Popup
Manage Active Sessions
Remember me Option
Reset Password
Maintenance Mode
Custom Pages
Pages Management
Supports SMTP
Send Test Email
Google Analytics
Ajax Based
Translation Ready
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Installation Process
WordPress Theme Installation
Download the theme zip file after purchase from CodeCountry.net
Then, log in to your WordPress account and go to Appearance in the menu on the left of the dashboard and select Themes.
On the themes page, select Add New at the top of the page.
After clicking on the Add New button, select the Upload Themebutton.
After selecting Upload Theme, click Choose File. Select the theme .zip folder you've downloaded, then click Install Now.
After clicking Install, a message will appear that the theme installation was successful. Click Activateto make the theme live on your website.
WordPress Plugin Installation
Download the plugin zip file after purchase from CodeCountry.net
From your WordPress dashboard, choose Plugins > Add New
Click Upload Plugin at the top of the page.
Click Choose File, locate the plugin .zip file, then click Install Now.
After the installation is complete, click Activate Plugin.
Certification
This certificate represents that the codecountry.net is an authorized agency of WordPress themes and plugins.
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