TotalDesk 1.3.70 Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk 1.3.70 is a comprehensive customer support solution that combines helpdesk, live chat, knowledge base, and ticket system functionalities. With TotalDesk, businesses can efficiently manage customer inquiries and support requests.

The platform offers a user-friendly interface that simplifies ticket creation, tracking, and resolution. Additionally, the integrated live chat feature enables real-time communication with customers, fostering quick response times and personalized assistance.

The knowledge base empowers users to create a self-service portal with articles, FAQs, and tutorials, reducing the volume of repetitive inquiries. TotalDesk is a versatile tool designed to streamline customer support operations and enhance overall customer satisfaction.

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TotalDesk 1.3.70 features,

TotalDesk 1.3.70 offers a wide range of features to support efficient customer support operations:

• Helpdesk: TotalDesk 1.3.70 provides a centralized platform to manage customer inquiries and support tickets. Agents can easily create, assign, and track tickets, ensuring timely responses and issue resolution.
• Live Chat: The integrated live chat feature enables real-time communication with website visitors and customers. Agents can engage in proactive chats, provide instant support, and address queries promptly, enhancing customer satisfaction.
• Knowledge Base: TotalDesk 1.3.70 includes a robust knowledge base system that allows businesses to create and organize articles, FAQs, and tutorials. Customers can access self-service resources, empowering them to find solutions independently and reducing the workload on support agents.
• Ticket System: The ticket system facilitates effective ticket management with features like priority levels, tags, and ticket assignments. Agents can collaborate, add internal notes, and track the status of each ticket, ensuring a streamlined workflow.

More Features.

• Email Integration: TotalDesk seamlessly integrates with email platforms, allowing customers to create tickets via email. This feature captures all relevant email communication within the ticketing system, ensuring a complete support history.
• Automation and SLA: TotalDesk automates repetitive tasks and streamlines workflows with features like ticket routing, canned responses, and automated notifications. It also supports SLA (Service Level Agreement) management to ensure the timely resolution of tickets based on predefined response and resolution times.
• Reporting and Analytics: The platform provides comprehensive reporting and analytics tools to track key performance metrics, such as ticket volume, response times, customer satisfaction ratings, and agent productivity. These insights help businesses make data-driven decisions and optimize their customer support processes.

Overall, TotalDesk combines multiple essential features into a single solution, enabling businesses to provide efficient and personalized customer support across multiple channels, resulting in improved customer satisfaction and loyalty.

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